Diego D'Agostino

Working History

Senior Technical Business Analyst / Scrum Master

Clarika LLC / Saffire LLC

Saffire is a company specializing in providing integrated web solutions and ticketing platforms for events, venues, and locations.
Role: Defining and prioritizing software functionalities and creating technical and business documentation (BRD & FDR).
I implemented agile methodologies as part of my Scrum Master role, refined the backlog, and facilitated communication between business and IT. Additionally, I developed functional documentation, wireframes, UX analysis, and user stories, and conducted analysis with a POCs for integrating payment gateway APIs and email sender services like SendGrid.

Technologies: AngularJs, Angular, ASP.Net, Net Core, SQL Server
Tools: Jira, Confluence, Postman, Figma, Lucidcharts

Senior Technical Business Analyst / Scrum Master

MajorKey LLC / Atria Wealth Solutions

The client is a wealth management solutions holding company dedicated to delivering a clear path to the future of financial advice.
Role: Defined and prioritized software functionalities and crafted both technical and business documentation, including BRDs and FDRs and also developed functional documentation, wireframes, UX analyses, and user stories.
Additionally, I played a pivotal role in shaping product strategy by conducting SWOT analyses for specific features, evaluating the competitive landscape to inform and refine our feature prioritization.

Technologies: Angular, Ruby, PostgreSQL
Tools: Jira, Confluence, Postman, Figma, Lucidcharts, MS Project

SSr Developer

UM

UM is a prestigious institution celebrated for its innovative academic programs and emphasis on practical learning.
Role: I built a strong foundation at UM, where I sharpened my full-stack development skills and cultivated a passion for innovative software solutions.
I contributed to a streamlined Customer Relationship Management (CRM) system. I used ReactJS to create a dynamic, responsive interface, and NodeJS to implement robust server-side logic and APIs. Integrating MongoDB for unstructured data and MySQL for structured queries, my work enhanced customer data management and supported efficient business operations.

Technologies: ReactJS, MySQL
Tools: Jira, Confluence, Postman, Figma, Lucidcharts, MS Project

Senior Technical Business Analyst

Globallogic / Multiple clients

Banco Supervielle: Is a prominent Argentine bank with a long-standing tradition and a commitment to digital innovation.
Role: I spearheaded the development and implementation of tailored account segmentation strategies for their OBI (Online Banking for Individuals) platform. By leveraging customer analytics and collaborating closely with cross-functional teams, I defined segmentation criteria that enabled personalized digital experiences and streamlined onboarding processes.

SuperDigital Wallet: Latin American fintech’s digital wallet offering money exchange, bill-payment, and e-commerce capabilities via a prepaid card. The project focused on enhancing its mobile applications and executing a rollout across 7 Latin American countries, while contributing to an Innovation Program that packaged and developed digital assets such as apps, APIs, and data products. A key aspect was the design and development of a hybrid cloud microservice architecture platform to ensure scalability and seamless integration.

Role: I conducted comprehensive gap analyses to pinpoint areas for improvement within the digital ecosystem, defined project scope collaboratively with cross-functional teams, and prepared detailed test cases to validate functionality and performance. I also provided ongoing support after implementation, ensuring a smooth rollout and continuous optimization of the platform across diverse markets.

WCG Clinical Services: The client is a clinical research management suite (CRMS) that automates administrative, financial, and research activities.
Role: I conducted thorough gap analyses to identify improvement opportunities, defined the project scope to align with strategic objectives, and prepared detailed test cases to ensure seamless integration and performance. Additionally, I provided post-implementation support, ensuring smooth adoption and continuous optimization of the system.

The Five Network: The client is a mentoring social network that connects students with influential mentors from across the USA via a mobile application.
Role: I collaborated with the Product Owner to define priorities and software functionalities while developing comprehensive technical and business documentation. I created detailed functional specifications, wireframes, UX analyses, and user stories, and implemented agile methodologies by refining the backlog and ensuring clear communication between business stakeholders and IT teams.

Technologies: Angular, ASP.Net, Net Core, SQL Server, , Java JSP, React, MongoDB, MySQL
Tools: Jira, Confluence, Azure DevOps, Postman, Figma, Lucidcharts

Senior Technical Business Analyst

TGV / Phillip Morris

Phillip Morris International (PMI) is a globally recognized leader in the tobacco industry, renowned for its commitment to innovation and transformation.
Role: Engaged directly with clients to capture detailed software requirements and define business rules, ensuring seamless alignment between business needs and development teams. For Phillip Morris International/Massalin Particulares, I led multiple initiatives including GoOpen, a digital trade engagement platform integrated with Salesforce CRM for client fidelization; AFIP +18, a web service for validating the age of majority; AFIP Padron, an application for querying companies' fiscal status; and iSMS, a comprehensive solution for managing POS systems and merchandisers. This collaborative approach helped streamline digital transformation and enhance operational efficiency.

Technologies: Salesforce, PHP, MySQL
Tools: ServiceNow, Postman, Lucidcharts

Senior Business Analyst

Acciona IT / Louis Dreyfus Company

Louis Dreyfus Company is a global leader in commodity trading, logistics, and finance, with a strong focus on innovation and operational excellence in the agricultural sector.
Role: I analyzed the client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis to drive digital transformation. I successfully delivered multiple projects, including a comprehensive refactoring of the SAN platform, the main application for agricultural commodity trading, and an interface upgrade to enhance user experience and operational efficiency. Additionally, for Urugrain S.A., I led the implementation of an electronic invoicing and E-Bill solution in collaboration with DGI Uruguay, streamlining compliance and reducing manual processing errors.

Technologies: ASP.Net, SQL Server
Tools: Jira, Confluence, Postman

Senior Technical Business Analyst

AXA Assistance

AXA Assistance is a global leader in assistance services, offering comprehensive travel, roadside, and emergency support solutions that ensure customer safety and convenience worldwide.
Role: I analyzed the client’s business requirements and processes through document reviews, interviews, workshops, and workflow analysis. I was responsible for gathering and defining requirements, documenting scope, preparing test cases, transferring knowledge to development teams, verifying the solution, and providing support after implementation. For AXA Assistance, I successfully delivered several key projects: a Business Intelligence initiative for the Commercial and Operations department to drive data-informed decision-making; the Extranet TAI project, which provided a robust e-solution for truck mechanical assistance for Michelin and Euromaster; and the Flying Blue project, which integrated an e-ticket sales platform with travel assistance coverage plans. These projects not only streamlined operations but also enhanced digital integration and customer engagement across AXA Assistance’s service portfolio.

Technologies: ASP.Net, C#, SQL Server, PHP, MySQL, SSIS, SSRS
Tools: TFS, Bugzilla, Quality Center, PowerBI

Senior Business Analyst

Reserv SRL

Reserv SRL is an innovative technology firm based in Argentina that specializes in IT solutions for different sectors.
Role: I engaged directly with clients to gather software requirements and business rules, ensuring robust alignment with development teams. I also identified and reconciled errors in client data to guarantee the accuracy of business requirements and drafted comprehensive documentation to align functional and technical specifications.

Key projects I contributed to include:
Matercell Delivered a back-office solution for cord blood banking for mother's cells, streamlining processes and ensuring compliance.
IMED: Developed a web service for back-office management and drug authorization across the pharmaceutical network.
Additional Projects: Successfully executed projects for OSDE, Personal, Siemens, and WALD.

Throughout these engagements, I led the end-to-end process, from requirements gathering, defining, analyzing, and documenting requirements, to scope defining, test case preparation, and knowledge transfer to developers. I also verified the implemented solutions and provided ongoing support post-implementation, ensuring optimized process efficiency and seamless integration of digital solutions.

Technologies: ASP.Net, C#, SQL Server, PHP, MySQL, Java
Tools: Jira, Visio

Senior Technical Business Analyst

Unisys Sudamericana S.A.

Unisys is a global information technology company that provides innovative digital transformation, cloud, and cybersecurity solutions.
Role: Engaged with banking clients to design and develop web-based solutions that enhance both operational efficiency and customer experience.

Key projects I contributed to include:
BNA: I led the analysis and development of Bank Teller and Self-Service web applications.
BROU: I led the analysis and development of a comprehensive suite including Bank Teller, Self-Service, and Signature Verification web applications.
ITAU: I led the analysis and development of Bank Teller web application.

My role encompassed requirements gathering, solution development, detailed test case preparation, and providing ongoing support after implementation to ensure smooth and efficient operation of these digital banking channels.

Technologies: ASP.Net, C#, SQL Server, JavaScript, ASP 3.0
Tools: SourceSafe, Visio

Web Developer

WIMT SRL

WIMT is a company specializing in inter-company collections management.
Role:

Technologies: ASP 3.0, JavaScript, SQL Server
Tools: Frontpage 2000

Education History

Universidad Nacional de La Matanza

System's Engineering

Certifications

Business Analysis & Process Management - Coursera

Lean Six Sigma White Belt Certification - CSSC

Six Sigma White Belt Certification - CSSC

Business Analysis Basics - SimpliLearn

Google Analytics Certification - Google Digital Academy

Product Management - Great Learning

React JS Developer - CoderHouse

JavaScript Developer - CoderHouse

JavaScript Algorithms and Data Structures - freeCodeCamp

Cyber Security Foundation - CSFPC™ - CertiProf

Kanban Foundation KIKF - CertiProf

Scrum Foundation Professional Certificate - CertiProf